Return and Refund Policy

At Gloria Lathem, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund process as outlined below.

1. Return Eligibility

You have 14 days from the date of receiving your order to request a return, in accordance with U.S. consumer protection laws.
Items must be unused, in their original packaging, and in resellable condition.
Certain items, such as final sale or personalized products, may not be eligible for return.

2. How to Initiate a Return

To request a return, please follow these steps:

Contact us at help@glorialathem.com with your order number and reason for return.
Our support team will provide you with return instructions and a return shipping address.
Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed via the original payment method within 7 to 10 business days.
Shipping fees (if applicable) are non-refundable.

4. Exchanges

If you need to exchange an item for a different size or color, please initiate a return first and place a new order for the desired item.
We do not offer direct exchanges at this time.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.
We will provide a replacement or issue a full refund, including return shipping costs if applicable.

6. Non-Returnable Items

Certain items are not eligible for return, including:

Final sale or clearance items.
Personalized or custom-made products.
Items that have been used, washed, or altered.

7. Contact Us

For any return or refund inquiries, please reach out to us:
📧 Email: help@glorialathem.com
📞 Phone: +1 719-314-2000
📍 Address: 4922 S Greenwood Ave, Sanger, CA 93657, United States