1. What materials are your backpacks made of?
All Gloria Lathem backpacks are made from premium quality leather combined with durable hardware and stitching for long-lasting use.
2. How long will it take for my order to arrive?
Orders are processed and shipped within 7–14 business days. You will receive a tracking number once your order is dispatched.
3. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.
4. What is your return policy?
You can return your item within 14 days of receiving it, provided it is unused, in its original condition, and packaging. Refunds are processed within 10 business days of receiving the returned item.
5. How can I contact customer support?
You can reach us via:
📧 Email: help@glorialathem.com
📞 Phone: +1 (559) 288-1970
🕘 Business Hours: Mon – Fri | 9:00 AM – 6:00 PM (PST)
6. Do you offer international shipping?
Currently, we only ship within the United States. International shipping may be added in the future.
7. Are the backpacks waterproof?
Our leather backpacks are water-resistant, but we recommend avoiding heavy exposure to water to maintain their premium quality.
8. Can I exchange my backpack for a different model?
We currently do not offer direct exchanges. To exchange, return your original item for a refund and place a new order for the desired product.