At Gloria Lathem, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your leather backpack, we offer a straightforward return and refund process.
1. Return Window
You may return your item within 14 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and returned in its original packaging, including all tags, accessories, and documentation.
2. How to Initiate a Return
To start a return, please contact our customer support team at help@glorialathem.com with your order number and reason for return. Our team will provide detailed instructions on how to return your item, including shipping labels if applicable.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds are issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
4. Non-Returnable Items
Items that have been used, damaged, or not in original condition cannot be returned. Sale items and gift cards are also non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
6. Shipping Costs for Returns
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your item reaches us safely.
7. Customer Support
If you have any questions or need assistance with your return, our friendly support team is here to help. We aim to make the process as simple and convenient as possible.
Contact Information
📍 Address: 4922 S Greenwood Ave, Sanger, California 93657, United States
📞 Phone: +1 (559) 288-1970
📧 Email: help@glorialathem.com
🕘 Business Hours: Mon – Fri | 9:00 AM – 6:00 PM (PST)